User Experience (UX) vs Customer Experience (CX): What are The Differences?

From what I understand,
User Experience (UX):
- Deals with people interacting with the product
- Experience customers receive from their interaction.

UX is measured by,

• Success rate, 
• Error rate, 
• Abandonment rate, 
• Time to complete the task, 
• Number of clicks to complete that task.

Customer Experience (CX):

- Encompasses all the interactions a person has with the brand.

CX is measured by,

• Overall experience, 
• Likelihood to continue use, 
• Likelihood to recommend to others. 

In short,


UX is part of a broader CX. 
And, CX contains some aspects outside of a product that UX does not.

thanks to digital gov.